Check out this interactive demo HERE to learn how! (Or read on below).
What is a Pending Pledge?
Pending pledges are donations that have been flagged by our system as needing to be verified so we can be sure it is what the donor intended. Most often, this happens when a school is accepting per lap/ per unit donations and a donor doesn't realize that their donation will be multiplied by the number of laps/ units the student completes (although the donor is told the estimated total at checkout). Additionally, particularly high value flat donations will be flagged, as well as many charges to the same card or multiple charges within a very short timeframe.
How Do I Confirm a Pending Pledge?
Step 1: On your admin dashboard, there will be a white circle with the number of pending pledges next to the "Participants" tab if there are donations requiring action. Click the "Participants" tab and select "Show Only Students With Pending Pledges."
Step 2: Select "View" next to a student's name and scroll down to see which donations have been flagged. The donation status will be listed as "pending"
Step 3: Copy the donors email address into an email and let them know their estimated donation total. For per lap/ unit donations, multiple the amount listed by 30-35 (since they are capped at 35 laps/ units, and we strongly recommend ensuring they complete at least 30).
Step 4: If the donor confirms their donation is correct, click "confirm" next to the donation. If it is not correct, please submit a ticket to our Support team by clicking the button below