Creating and Managing an Account
- How do I login?
- How do I create a new account?
- How do I register my student?
- I'm unable to create an account.
- What if I lost or can’t remember my password?
- I never received the forgot password email.
Prizes
Prizes: Reward Store
- How do Reward Store points work?
- How does my Reward Store balance work if I have more than one student?
- When will my student(s) get their prize?
- Can we combine our points and get just one prize as a family?
- Can I place orders before our event day?
- If I’ve already placed an order, how do I know how many points I have left?
Payments
- I need a receipt for my donation. How can I get one?
- How do I pay online?
- How do I request a refund?
- Why is my online payment not going through/being declined?
- I only see the option to pay online. Why?
- Why is the option to pay online not showing up on my account?