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  1. Browse our Knowledge Base
  2. I'm a Parent / Guardian

I'm a Parent / Guardian

Creating and Managing an Account

  • How do I login?
  • How do I create a new account?
  • How do I register my student?
  • I'm unable to create an account.
  • What if I lost or can’t remember my password?
  • I never received the forgot password email.
See all 10 articles

Prizes

  • What prizes can my student earn?
  • Why am I not receiving credit for sharing my Student's page on Facebook?
  • How do donations count towards prizes?

Prizes: Reward Store

  • How do Reward Store points work?
  • How does my Reward Store balance work if I have more than one student?
  • When will my student(s) get their prize?
  • Can we combine our points and get just one prize as a family?
  • Can I place orders before our event day?
  • If I’ve already placed an order, how do I know how many points I have left?
See all 7 articles

Payments

  • I need a receipt for my donation. How can I get one?
  • How do I pay online?
  • How do I request a refund?
  • Why is my online payment not going through/being declined?
  • I only see the option to pay online. Why?
  • Why is the option to pay online not showing up on my account?
See all 7 articles

Donations and Pledges

  • How do I edit/delete a donation?
  • How do I make a donation for a student?

Video Content

  • Where can I watch the videos my student sees in class?
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